FAQ

Visit our Book Now page, where you can input the size of your space, the type of cleaning you need, and the current condition of the property to receive an immediate quote. The quote is determined by the estimated number of hours required for cleaning.

Booking a cleaning service with Bumble Bee is easy and hassle-free. All bookings can be done through our website and online portal. Start by selecting from our range of options, such as general cleaning, deep cleaning, or move-in & move-out cleaning. Our pricing is based on the hours required for the job. If additional time is necessary, our team can extend their stay to make sure every detail meets our high standards.

Absolutely! Once your booking is complete, you'll receive an automated confirmation email right away. This email will include your login details for our Client Portal, where you can view upcoming appointments, add notes or comments, and make any necessary adjustments.

Bookings are completely flexible. You can modify the date and time or cancel your appointment free of charge up to 48 hours before your scheduled cleaning. To avoid a $75 cancellation fee, please inform us at least 48 hours in advance.

Our carefully selected Bumble Bee Cleaners are professional, friendly, and highly skilled. We take great pride in our dedicated team and strive to surpass our customers' cleaning expectations.

General cleaning covers all the regular tasks needed to maintain a property’s cleanliness. In contrast, deep cleaning is necessary when a property hasn't been cleaned for some time and requires additional effort to restore it to a high standard.

Our cleaning team will come equipped with all the essential supplies and tools needed to complete the job effectively. Before your appointment, we recommend providing detailed instructions on any specific cleaning requests. If you need us to supply a vacuum, please choose the “Rent a Vacuum” option when booking, and an extra fee will be added.

Yes, for recurring service clients, we assign the same cleaner each time, as they are already acquainted with your home and preferences. As a recurring customer, you'll have top priority in selecting your preferred cleaners.

Southeast Florida from West Palm Beach to Miami

We require a credit card number to secure your booking. A hold for the cleaning amount will be placed on your card two days prior to your appointment. You will only be charged after the cleaning has been completed.

The number of cleaners assigned depends on the duration of the cleaning and their availability. For bookings of 4 hours or less, we will send one cleaner. For appointments lasting 5 hours or more, we generally provide two cleaners, each working for 2.5 hours to cover a total of 5 hours. For jobs exceeding 9 hours, we usually dispatch three cleaners, each working for 3 hours to reach a total of 9 hours. Our cleaning teams collaborate to evenly distribute the total cleaning hours booked.

Here is what we don’t clean: human or pet waste, bodily fluids, vermin infestations, exterior windows, unsafe balconies, or areas that are unreachable with a step stool. We can only clean areas that are accessible and within reach. If you have high ceilings or difficult-to-reach spots, please inform us during the booking process and provide photos so we can ensure we're prepared to meet your cleaning needs.

We guarantee your complete satisfaction with our cleaning services. Our cleaners are dedicated, honest, and reliable professionals who take their duties seriously and strive to surpass your expectations. It’s important to have a realistic understanding of the number of cleaning hours needed to meet your requirements. Booking the right amount of time is crucial for achieving a high standard of cleanliness. Exceptional cleaning can take longer than initially estimated, depending on the level of detail needed. Therefore, we ask clients to meet with our cleaners upon arrival for a walkthrough to set clear expectations and to return before the cleaning is completed to approve any additional time if necessary. If you are not satisfied with the results, please contact us within 24 hours to address your concerns. Your satisfaction is our highest priority.

Yes, we can clean your home even if you're not there. However, we recommend meeting the cleaners upon their arrival for a detailed walkthrough to discuss your cleaning expectations. If you’re unable to be present, please provide thorough instructions and details about your expectations before the cleaning date. Additionally, ensure you provide access information in advance, such as a lockbox code or instructions for contacting the front desk receptionist.